Sage CRM Overview

What is CRM?

CRM is the abbreviation for customer relationship management. It entails all aspects of interaction that a company has with its customer, whether it is sales or service-related. While the phrase customer relationship management is most commonly used to describe a business-customer relationship, CRM systems are used in the same way to manage business contacts, clients, contract wins and sales leads.

Sage CRM and MailChimp Integration Free for Qmulus Customers

One of the biggest benefits most realise when deploying CRM, comes from having all your business data accessed from a single location. Before CRM systems, customer data was spread out over office productivity suite documents, email, mobile phones and even paper notes. Storing all your critical data from all departments in a central location gives staff immediate access to the most recent information as and when they need it.

Many aspects of CRM relies heavily on technology; however the strategies and processes of a good CRM system will collect, manage and link information about the customer with the goal of letting you market and sell services effectively.

Most Requested Features

    Customer Management
    Sales Forecasting
    Customer Service
    Accounts Integration
    Mobile Device Access
    Social CRM

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