Customer Centre Features
Boost your service and stay ahead of competitors
Discover Customer Centre Features and stay ahead of your competition. Manage customer experience using the best solutions to fit your customers needs. Watch Services Creatio overview
360° customer view
Build a 360-degree view of your customers to provide them better service including features such as: Intelligent data enrichment, Customer segmentation, Data enrichment through social media, Search for and merge duplicates, Service history, Customer database analytics
Omnichannel communications
Communicate with your team and customers directly from the system. Take advantage of features such as Email, Calls, Self Service Portal, Enterprise Social Network, Analytics
Case Management
Keep all customer data in one place. Enjoy features such as : Best practice service processes, Case registration, Tasks and calendar, Case history, Analytics. ,
Contact Centre
Easily manage request queues, perform bulk communications. Enjoy features such as Supervisor’s workplace or Queue management!
Service Catalogue
Create a unified database of services to facilitate the work of your service agents. Manage service categories, setup service calendars and regulate resolution deadlines for each service.
Knowledge Management
Accumulate the knowledge of your company in a unified knowledge base. By using knowledge base articles you will be able to resolve cases in a more timely manner, ensuring high quality of service for your clients and partners.


Business process management
Creatio provides a complete set of tools to effectively manage business processes, including process modelling, execution, monitoring and analysis.
Synchronisation and integration
Creatio enables you to synchronise and integrate your system with MS Exchange, BPX and cloud telephony or your Google Accounts!
System designer
Interface customisation, User customisation, Agile system localisation, Visual content designer, Mobile app customisation, Access rights administration, WebSSO support, LDAP integration, Activity log
Creatio Services Customer Centre Pricing
- Customer 360° Profile
- Omnichannel communications
- Service catalogue
- Contact centre
- Self-service portal
- Case management
- (including incidents and service requests)
- Customer 360° Profile
- Omnichannel communications
- Service catalogue
- Contact centre
- Self-service portal
- Case management
- (including incidents and service requests)
Additional Services
Platform Features




Data storage
Data volume that is stored in Creatio. 1 GB storage for each user is already included in the subscription. Cost of additional 1 GB of storage space is $20 per year.
Fixed IP address
Linking a client to a specific IP address that cannot be changed without a client’s approval. This service costs $230 as a setup payment and $230 per year per one site.
Site for development
Additional system instance, used for development and testing. When purchasing subscriptions for over 20 users, an additional system instance could be provided for two users free of charge. When purchasing subscriptions for fewer than 20 users, an additional system instance is provided according to the price list of the chosen product. There is an additional charge for disk storage space.
Backing-up
File that the client can independently download via FTP. This service costs $800 per year. Additional charge for disk storage space applies.
Deployment on dedicated servers
The ability to deploy a system on a dedicated server where other companies’ systems are not hosted. It enables a more flexible system configuration and customization. The cost of this service is calculated separately and is based on the resources required. Recommended for organizations that have one of the following requirements: Resource-intensive integrations, project improvements. Increased security level. The need for more flexible configuration of the OS and the installation of additional software on application servers and DBMS. Maintaining a continuously high performance level and excluding the impact of other system instances. Custom maintenance window requirement.
VPN Tunnel
Secure access between a client’s IT Infrastructure and a client’s site in the Cloud. Mainly used for safe integration setup. This service costs $1950 as a setup payment and $800 per year for one site. The service has limitations to be clarified before purchasing.
On-site development
System development and testing on company’s own servers. When purchasing subscriptions for 20+ users, 2 subscriptions for development and testing needs are offered free of charge.
Technical Support
Creatio provides technical support in packages — Basic, Business, and Premium. The purchase of a support package is mandatory when buying software subscription. The packages are purchased for a period of not less than one year for all products that are used by the client.