Customer Centre Features

Boost your service and stay ahead of competitors

Discover Customer Centre Features and stay ahead of your competition. Manage customer experience using the best solutions to fit your customers needs. Watch Services Creatio overview 

360° customer view

Build a 360-degree view of your customers to provide them better service including features such as: Intelligent data enrichment, Customer segmentation, Data enrichment through social media, Search for and merge duplicates, Service history, Customer database analytics

Omnichannel communications

Communicate with your team and customers directly from the system. Take advantage of features such as Email, Calls, Self Service Portal, Enterprise Social Network, Analytics

Case Management

Keep all customer data in one place. Enjoy features such as : Best practice service processes, Case registration, Tasks and calendar, Case history, Analytics. ,

Contact Centre

Easily manage request queues, perform bulk communications. Enjoy features such as Supervisor’s workplace or Queue management!

Service Catalogue

Create a unified database of services to facilitate the work of your service agents. Manage service categories, setup service calendars and regulate resolution deadlines for each service.

Knowledge Management

Accumulate the knowledge of your company in a unified knowledge base. By using knowledge base articles you will be able to resolve cases in a more timely manner, ensuring high quality of service for your clients and partners.

service management

Business process management

Creatio provides a complete set of tools to effectively manage business processes, including process modelling, execution, monitoring and analysis.

Synchronisation and integration

Creatio enables you to synchronise and integrate your system with MS Exchange, BPX and cloud telephony or your Google Accounts!

System designer

Interface customisation, User customisation, Agile system localisation, Visual content designer, Mobile app customisation, Access rights administration, WebSSO support, LDAP integration, Activity log

Creatio Services Customer Centre Pricing

Customer Centre Cloud
A perfect fit for companies looking to automate their helpdesk and contact centre operations
£35user /month Cloud
  • Customer 360° Profile
  • Omnichannel communications
  • Service catalogue
  • Contact centre
  • Self-service portal
  • Case management
  • (including incidents and service requests)
Customer Centre
A perfect fit for companies looking to automate their helpdesk and contact centre operations
£27user /month on-site
  • Customer 360° Profile
  • Omnichannel communications
  • Service catalogue
  • Contact centre
  • Self-service portal
  • Case management
  • (including incidents and service requests)

Additional Services

Platform Features

Business process management
100%
Low-code/no-code configuration
100%
Analytics
100%
Collaboration tools
100%
creatio platform features
creatio platform features
AI and machine learning tools
100%
Mobile application
100%
Access and user management
100%
Synchronisation and integration
100%
Development framework
98%

Data storage

Data volume that is stored in Creatio. 1 GB storage for each user is already included in the subscription. Cost of additional 1 GB of storage space is $20 per year.

Fixed IP address

Linking a client to a specific IP address that cannot be changed without a client’s approval. This service costs $230 as a setup payment and $230 per year per one site.

Site for development

Additional system instance, used for development and testing. When purchasing subscriptions for over 20 users, an additional system instance could be provided for two users free of charge. When purchasing subscriptions for fewer than 20 users, an additional system instance is provided according to the price list of the chosen product. There is an additional charge for disk storage space.

Backing-up

File that the client can independently download via FTP. This service costs $800 per year. Additional charge for disk storage space applies.

Deployment on dedicated servers

The ability to deploy a system on a dedicated server where other companies’ systems are not hosted. It enables a more flexible system configuration and customization. The cost of this service is calculated separately and is based on the resources required. Recommended for organizations that have one of the following requirements: Resource-intensive integrations, project improvements. Increased security level. The need for more flexible configuration of the OS and the installation of additional software on application servers and DBMS. Maintaining a continuously high performance level and excluding the impact of other system instances. Custom maintenance window requirement.

VPN Tunnel

Secure access between a client’s IT Infrastructure and a client’s site in the Cloud. Mainly used for safe integration setup. This service costs $1950 as a setup payment and $800 per year for one site. The service has limitations to be clarified before purchasing.

On-site development

System development and testing on company’s own servers. When purchasing subscriptions for 20+ users, 2 subscriptions for development and testing needs are offered free of charge.

Technical Support

Creatio provides technical support in packages — Basic, Business, and Premium. The purchase of a support package is mandatory when buying software subscription. The packages are purchased for a period of not less than one year for all products that are used by the client.