Qmulus are one of the leading Sage CRM partners globally and a core strategic partner and ISV developer for Sage.
1.2 Lauriston Park, Pitchill, Evesham, Worcs, WR11 8SN, UK
+44 1789 332130
info@qmulus-solutions.com
Copyright © Qmulus 2020 all right reserved.
Make the most of every sales opportunity!
Automated workflow and pipeline management enable sales opportunities to be progressed quickly and efficiently, while data is effectively shared with and accessed by anyone that needs it.Providing an end-to-end view of every opportunity from within one, easy to use screen, Sage CRM means an end to chasing around for information.Sage CRM gives full visibility of what is happening with every prospect and customer, simplifies forecasting and strengthens pipeline management.Integration with leading Sage ERP systems gives sales staff access to both financial and non-financial customer data, for a complete 360-degree view of the customer across front- and back-office departments.
With Sage CRM Sales Force Automation, real-time sales opportunity analysis is provided instantly. Sage CRM provides a snapshot of all opportunities within the sales pipeline, allowing sales teams to effectively analyse and manage deals at every stage.
Sage CRM Benefits for Marketing Teams
Sage CRM provides powerful tools for managing, tracking and analysing targeted marketing campaigns!
Highly graphical reports and charts can be displayed on the dashboard for quick reference enabling users to analyse data in real-time.
Create, track and manage dynamic marketing campaigns that really deliver
Plan and track activities, tasks, budgets and details for each marketing activity
Produces highly targeted customer communications improving response rates
Enables real-time marketing performance analysis and pinpoint budget management
Fully customisable marketing workflow out-of the-box for rapid campaign execution
Comes with Sage E-marketing for Sage CRM with pre-designed email templates that cover all communication needs
Tracks all e-marketing email interactions including open, click and bounce rates automatically through Sage CRM
Maximises customer communications and interactions through integrated social media channels
Great user experience on any Browser with cross-browser compatibility
Sage CRM Benefits for Customer Care
Sage CRM allows you to put service excellence at the heart of your business.
Sage CRM gives your customer service staff the tools they need to develop real, lasting and beneficial relationships with customers.
Manage your customer accounts with insight and collaboration
Respond to customer cases quickly reducing response times to customer service requests
Enable agents to quickly and accurately find the right answer the first time
Enables customer satisfaction measurement and benchmarking
Increases productivity of customer support representatives
Provides self-service facility to customers around common issues
Enables customer issues to be tracked and responded to, regardless of who answers the phone or receives the e-mail
Monitors service performance against service level agreements
Reduces customer support costs and cost of customer retention
Decreases the number of customer complaints received and increases customer retention
Enables benchmarking/score carding of customer service operations on an ongoing basis
Delivers a single view of relevant and comprehensive information on the interactive dashboard
Plan, execute and measure your Campaigns!
The more highly targeted your campaigns are, the more successful they will be!
Sage CRM makes it easier to deliver targeted campaigns by providing your marketing team with detailed information drawn from across your business.
Whether using your own campaign lists or imported mail house lists, executing campaigns has never been easier!
Total Campaign Management
Lead Management
List Management and Segmentation
Sage E-marketing for Sage CRM*
Keep in touch with customers with social CRM
The Interactive Dashboard
Reporting and Analysis
Sage ERP Integration
Deliver Exceptional Customer Service
There is no better example of a department where the right technology and approach can transform a cost to the business into a potential profit centre than in customer service!
Provide high-quality customer care, maintain satisfied customers and make every customer interaction more informative, effective, and profitable!
The intuitive Sage CRMinteractive dashboard allows customer service users to easily view real time customer information and resolve their issues effortlessly by employing the escalation features of Sage CRM.
Deliver Fast, efficient Customer Service Resolve Customer Issues efficiently Empower your Customers Ensure Issues are Escalated
Record customer queries/incidents Access immediately a Central Bank of Information Report, Monitor and Measure your team's Performance
Sage CRM lets your customers help themselves by providing them with web access to their own ‘customer portals’, which can be accessed at their convenience 24/7.
What is Eque2 Construct solution?
Is your Project making a profit? Are you over-spending?
The Eque2 Construction product allows you to seamlessly link your Sage 50 or Sage 200 system with a powerful construction-based Project Costing and Management system.
Create and email Sales Valuations / Applications and Invoices
Analyse your profit/budget and committed costs by client/project manager/project
Extract data directly from Eque2 Construct into a number of powerful Excel pivot tables and dashboards for further analysis
Post-sales and purchase transactions into your Sage accounts system simply by pressing one button
Integrate Sage payroll with your timesheets for labour and post into your projects
In-depth and detailed cost analysis against a project or phases/sections in a project
Check to spend against budgets
Raise Purchase orders for suppliers and sub-contractors
Record Delivery of materials on-site
Record Purchase Invoices against deliveries and purchase orders
Submit your CIS returns to HMRC
Verify new sub-contractors on-line
Control and report on both Sales and Sub Contractor Retentions
Sage CRM Benefits for Sales Teams
Gain full visibility of what is happening with every prospect and customer
Maximise the value of each and every sales opportunity in yourpipeline
Create accurate Quotes and Orders in a couple of clicks
Manage collaboration and team selling across your department with ease
Eliminate guesswork; make decisions based on accurate, realtime information
Empower your team and boost productivity with a single view of leads, opportunities, tasks and activities
Enables quarterly sales performance monitoring improves consistency across the sales organisation
Maximises cross- and up-sell opportunities
Great user experience on any Browser with cross-browser compatibility
Leverages financial information from the backoffice system
Reduces time spent in the office on sales administration (more time on sales calls)
Enable sales teams to work effectively regardless of their location with Sage CRM mobile solutions
Effective team collaboration on opportunities and leads with Business Collaboration powered by Yammer
What is Sage CRM?
Sage CRM is used by over 12,000 organisations in 70 countries worldwide to manage their critical sales, marketing and customer service activities everyday.
Award-winning Sage CRM equips businesses with the tools they need to find new customers, close sales faster and build lasting, more profitable relationships across all channels.
Regardless of how, when or where customers, partners and prospects choose to interact with your business, Sage CRM provides a decisive advantage by delivering a comprehensive, easy-to-use system to successfully manage these relationships.
One of the biggest benefits most realise when deploying CRM, comes from having all your business data accessed from a single location. Before CRM systems, customer data was spread out over office productivity suite documents, email, mobile phones and even paper notes!
Storing all your critical data from all departments in a central location gives staff immediate access to the most recent information as and when they need it.
Many aspects of CRM relies heavily on technology; however the strategies and processes of a good CRM system will collect, manage and link information about the customer with the goal of letting you market and sell services effectively.
What is Sage 200?
Sage 200 is the Enterprise Resource Planning software designated for businesses with 50-50,000 employees to manage a wide range of business processes. What is the difference between Sage 200 and Sage 50?
Sage 200 software helps you manage your finances, customers and business insight in one solution. It’s designed to help you share data easily, work smarter and ensure your whole business works together efficiently as well as delivering real cost benefits to your business.
ERP solutions don’t just help the back office. Sage 200 solutions, for example, integrate with CRM as well as mobile sales and service solutions to improve customer service across the organisation.
Qmulus offer a number other products that help you provide better customer service and insights throughout your organisation!
Add remove modules and scale the number of users up or down to match the flexibility of your business.
Can moving from Sage 50 to Sage 200 really improve my business?
Can moving from Sage 50 to Sage 200 really improve my business?
Sage 50 is a very capable and popular accounting system that is used by a wide variety of companies. It provides a reasonably priced, easy to use system that many people know very well. Sage 50 also has a wealth of add-on modules that can be purchased to expand its “out of the box” capabilities.
If the above is true, which it is, why would any business want to disrupt their day-to-day activities, re-learn a new product, put their users through more training and pay more each month for a new ERP / accounting system?
The answer to this question is generally that you wouldn’t unless there were some very good reasons for doing so. The reasons why a business will want to upgrade to Sage 200 can be many and varied for each company in our experience. They can be as simple as “we keep having data stability issues” to “we need better stock management” or “we require an MRP system”.
Let us discuss just one of the questions that we receive from businesses that are looking to move from Sage 50 to Sage 200.
Will upgrading to Sage 200 be a disruptive process?
Not really.
Sage have designed this process to be relatively painless and a Sage Business Partner such as Qmulus Solutions should design an implementation procedure that should take into account certain important factors:
A test migration of your Sage 50 data to Sage 200
This will prove to you that your Sage 50 data is stable and has no errors and most importantly lets you test what your data performs like in Sage 200. It will also give a comfortable, recognisable set of data for your users to train with as they explore the new features of Sage 200.
User training
User training on any new ERP system is a wise investment and should be taken very seriously. Do not under-estimate how important training is. Why invest in a new system and not understand all its new features and functionality? Getting the correct training to the correct user will save money, time and make that user much more productive.
Stationary Layout design
When upgrading to a new system, you have a perfect opportunity to look at your professional documents that you send to your customers and suppliers. Layouts such as Statements and Invoices need to show your company logo and accreditations, have important contact information, show important data clearly and of course you need to decide if you want to email these documents or print them.
Take the time to look at these documents with a fresh set of eyes. Taking what you currently have in Sage 50 and simply copying them for Sage 200 is a waste of this opportunity and a waste of new features and functionality.
Which features of the Sage 200 system can you use to enhance your business?
Your Business Partner should discuss, in some length, how you want to use Sage 200. Which new features will have an immediate impact on your business, which features should be planned for later introduction and what new procedures and workflows you should be considering. Just doing what you have always done in Sage 50 is again, a waste of opportunity.
Support and the future
Your users of Sage 200 will require, even after training, some level of support and handholding. Sage 200 is very similar to Sage 50 in many ways BUT it is also very different in many ways. Sage 200 is not just a “big brother” to Sage 50, it has many unique features and procedures which sets Sage 200 apart. Support will be a crucial service that you will require in the early stages of use.
What about the future? Your Business Partner should always keep you informed of upgrades and legislative changes to your Sage 200 system BUT should also take the time to inform and help you realise the true potential of Sage 200 and the wealth of add-on modules that can help drive your business into the future.
Systems that you may require in the future could be Document Management systems, Barcoding and Warehouse management solutions, CRM, Construction, MRP and many others. Take the time to discuss these with your Business Partner. The ability to save many hours of work and cost could be as simple as adding another module to Sage 200. “There is an app for that” is quite true.
A Commercial Success?
How will you measure the success of your Sage 50 to Sage 200 upgrade? This should be an easy answer.
Yes, your data will be migrated, your users will be trained and you are using new functionality and procedures, but will you notice a tangible benefit to your business?
Have you just bought a more expensive Sage 50?
Are you just doing the same things as before but in a more complicated way?
Will I lose any functionality?
Will Sage 200 be more disciplined? Can my users cope with this?
We believe that a successful system will not only allow to continue your business activities from the first day you go-live but will also improve and add enhancements to your business on a regular basis, well into the future. Sage 200 is an investment that should last 15 – 20 years and grow with you as your business expands.
These enhancements and improvements could be as important as:-
Generating more sales due to better quotation functionality.
Linking your web-site shop to Sage 200 Sales Order Processing, saving time and duplication. Providing up to datestock levels, again saving time.
A better relationship with your suppliers, due to quicker payments and improved Purchase Order Processing.
Adding CRM to allow you to streamline your sales pipeline and e-mail marketing.
More disciplined Credit Control and debt chasing, get your outstanding debts resolved quickly and many, many more.
Do not just settle for one or two simple improvements, take the opportunity to change your business in ALL areas with Sage 200.
If you would like to discuss moving from Sage 50 to Sage 200, contact our Sage 200 Consultant team and let us discuss your next steps.
Recent Post
Recent Comments
Archives
Categories