services Creatio management

Full-cycle Service

Management

Service Management via Creatio helps you build perfect customer service processes in any industry. Manage customer experience using the best solutions to fit your customers needs.

Watch Services Creatio overview 

Creatio Service Management

Boost your contact

centre efficiency

Improve the efficiency of your contact centre using Creatio’s service tools. Facilitate all contact centre processes using low-code capabilities and intelligent tools for case management and Agent Desktop.

The Key Features of Creatio

Boost your service and stay ahead of competitors

Customer Centre Features

Service Enterprise Features

Creatio Technology Partner

Creatio Services Editions & Pricing (Cloud)

Customer Centre
A perfect fit for companies looking to automate their helpdesk and contact centre operations
£35user /month Cloud
  • Customer 360° Profile
  • Omnichannel communications
  • Service catalogue
  • Contact centre
  • Self-service portal
  • Case management
  • (including incidents and service requests)

Creatio Services Editions & Pricing
(on-site)

Service Enterprise
A robust solution for medium/large enterprises eager to manage a complete service cycle and support external/internal users
£46user /month Cloud
  • Customer 360° Profile
  • Omnichannel communications
  • Service catalogue
  • Contact centre
  • Self-service portal
  • Service level management
  • Configuration management
  • Case management
  • (including incidents and service requests)
  • Problem management
Customer Centre
The same functionality delivered on-site
£27user /month on-site
Service Enterprise
The same functionality delivered on-site
£39user /month on-site

Build a customer 360° view

Improve your service delivery by having all customer-related data in a single place. Know everything about your end users and collaborate with them in every touchpoint of the service cycle.

EXPAND COMMUNICATION WITH CUSTOMERS

Unify all communication means in a single environment to provide a seamless end user experience. Personalise your communication with customers through their preferred channels, including via phone, emails, messengers or Self-Service portal.

ENHANCE YOUR SERVICE USING ACTION-DRIVEN UX AND AI TOOLS

Boost your service efficiency using process-centric UX and embedded intelligence to simplify case classification and routing. Assist service agents during case resolutions by focusing their attention on vital, next best steps.

BUILD ENTERPRISE-GRADE SERVICE BASED ON ITIL

Apply the best practices of the ITIL-framework to manage complex ITSM processes. Take advantage of Creatio’s effective tools to improve ITSM and automate core processes, including change, incidents, problems, service levels, and configuration management.

Manage Customer

Experience

Unify all communication means in a single environment to provide a seamless end user experience. Personalise your communication with customers through their preferred channels, including via phone, emails, messengers or Self-Service portal.

Creatio Technology Partner

Additional Services

Data storage

Data volume that is stored in Creatio. 1 GB storage for each user is already included in the subscription. Cost of additional 1 GB of storage space is $20 per year.

Fixed IP address

Linking a client to a specific IP address that cannot be changed without a client’s approval. This service costs $230 as a setup payment and $230 per year per one site.

Site for development

Additional system instance, used for development and testing. When purchasing subscriptions for over 20 users, an additional system instance could be provided for two users free of charge. When purchasing subscriptions for fewer than 20 users, an additional system instance is provided according to the price list of the chosen product. There is an additional charge for disk storage space.

Backing-up

File that the client can independently download via FTP. This service costs $800 per year. Additional charge for disk storage space applies.

Deployment on dedicated servers

The ability to deploy a system on a dedicated server where other companies’ systems are not hosted. It enables a more flexible system configuration and customization. The cost of this service is calculated separately and is based on the resources required. Recommended for organizations that have one of the following requirements: Resource-intensive integrations, project improvements. Increased security level. The need for more flexible configuration of the OS and the installation of additional software on application servers and DBMS. Maintaining a continuously high performance level and excluding the impact of other system instances. Custom maintenance window requirement.

VPN Tunnel

Secure access between a client’s IT Infrastructure and a client’s site in the Cloud. Mainly used for safe integration setup. This service costs $1950 as a setup payment and $800 per year for one site. The service has limitations to be clarified before purchasing.

On-site development

System development and testing on company’s own servers. When purchasing subscriptions for 20+ users, 2 subscriptions for development and testing needs are offered free of charge.

Technical Support

Creatio provides technical support in packages — Basic, Business, and Premium. The purchase of a support package is mandatory when buying software subscription. The packages are purchased for a period of not less than one year for all products that are used by the client.