


Full-cycle Service
Management
Service Management via Creatio helps you build perfect customer service processes in any industry. Manage customer experience using the best solutions to fit your customers' needs.
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Boost your contact
centre efficiency
Improve the efficiency of your contact centre using Creatio’s service tools. Facilitate all contact centre processes using low-code capabilities and intelligent tools for case management and Agent Desktop.
Creatio Service Editions & Pricing (Cloud)
- Customer 360° Profile
- Lead management
- Opportunity management
- Out-of-the-box process for long sales
- Customer 360° Profile
- Lead management
- Orders and invoices
- Product catalogue management
Creatio Service Editions & Pricing (on-site)
- Customer 360° Profile
- Lead management
- Opportunity management
- Out-of-the-box process for long sales
- Field sales
- Channel sales
- Sales forecasting
- Orders and invoices
- Product catalogue management
- Contract management
- Project management
Build a customer 360° view
Improve your service delivery by having all customer-related data in a single place. Know everything about your end users and collaborate with them in every touchpoint of the service cycle.
EXPAND COMMUNICATION WITH CUSTOMERS
Unify all communication means in a single environment to provide a seamless end user experience. Personalise your communication with customers through their preferred channels, including via phone, emails, messengers or Self-Service portal.
ENHANCE YOUR SERVICE USING ACTION-DRIVEN UX AND AI TOOLS
Boost your service efficiency using process-centric UX and embedded intelligence to simplify case classification and routing. Assist service agents during case resolutions by focusing their attention on vital, next best steps.
BUILD ENTERPRISE-GRADE SERVICE BASED ON ITIL
Apply the best practices of the ITIL-framework to manage complex ITSM processes. Take advantage of Creatio’s effective tools to improve ITSM and automate core processes, including change, incidents, problems, service levels, and configuration management.
Manage Customer
Experience
Unify all communication means in a single environment to provide a seamless end user experience. Personalise your communication with customers through their preferred channels, including via phone, emails, messengers or Self-Service portal.


Additional Services
Data storage
Data volume that is stored in Creatio. 1 GB storage for each user is already included in the subscription. Cost of additional 1 GB of storage space is $20 per year.
Fixed IP address
Linking a client to a specific IP address that cannot be changed without a client’s approval. This service costs $230 as a setup payment and $230 per year per one site.
Site for development
Additional system instance, used for development and testing. When purchasing subscriptions for over 20 users, an additional system instance could be provided for two users free of charge. When purchasing subscriptions for fewer than 20 users, an additional system instance is provided according to the price list of the chosen product. There is an additional charge for disk storage space.
Backing-up
File that the client can independently download via FTP. This service costs $800 per year. Additional charge for disk storage space applies.
Deployment on dedicated servers
The ability to deploy a system on a dedicated server where other companies’ systems are not hosted. It enables a more flexible system configuration and customization. The cost of this service is calculated separately and is based on the resources required. Recommended for organizations that have one of the following requirements: Resource-intensive integrations, project improvements. Increased security level. The need for more flexible configuration of the OS and the installation of additional software on application servers and DBMS. Maintaining a continuously high performance level and excluding the impact of other system instances. Custom maintenance window requirement.
VPN Tunnel
Secure access between a client’s IT Infrastructure and a client’s site in the Cloud. Mainly used for safe integration setup. This service costs $1950 as a setup payment and $800 per year for one site. The service has limitations to be clarified before purchasing.
On-site development
System development and testing on company’s own servers. When purchasing subscriptions for 20+ users, 2 subscriptions for development and testing needs are offered free of charge.
Technical Support
Creatio provides technical support in packages — Basic, Business, and Premium. The purchase of a support package is mandatory when buying software subscription. The packages are purchased for a period of not less than one year for all products that are used by the client.
Gartner® Magic Quadrant™
Leader for 2021
Creatio, a global software company that provides a leading low-code/no-code platform for process management and CRM, has been named a Leader in the August 2021 Gartner Magic Quadrant for Sales Force Automation. It is the sixth consecutive year that the company has been included in the Gartner Magic Quadrant for Sales Force Automation, and the third time it has been identified. Read more…


Interested in learning how Creatio can help your business?
Find out more about Creatio and its Capabilities