Business Process Management

Unified software designed to automate industry workflows

Business Process Management and CRM software

Thousands of businesses rely on Creatio solutions to manage customer operations and provide an exceptional customer experience.


Optimise front and back office workflows and synchronise the customer experience.

Creatio recognised in the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center. According to Gartner, 

The current reshaping of the CEC market is characteristic of the consolidation of the customer service technology market. CSS organizations must deliver consistent, effortless, intelligent and personalized customer service to their customers. The ability to orchestrate customer requests with assisted service, as well as with self-service, is the second of the four pillars of great customer service: Getting connected; Process orchestration; Resource management; Analytics and insights.

Mobile App

Mobile App Customisation

available in all Creatio products.

Hybrid operation mode compatible with iOS and Android mobile devices.


In the Creatio mobile version, you may quickly create a new section using the wizard or modify the page layout. Users will receive the revised application configuration on their devices as soon as the changes are saved.

What is LOW-CODE NO-CODE Technology?

With the Low-Code No-Code Technology, Creatio delivers straightforward 'drag-and-drop' developer tools that simplify customisation and extensions of Creatio CRM, meaning that everyone is a developer!

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BPMN Tools

Low-code tools allow business analysts to configure the system without developer involvement. Users can easily configure the required steps and stages sequence, UI, transition conditions, and automatic step execution or data processing rules.

Low Code No code

Templates and Applications

Creatio Marketplace allows customers to speed up system modification and app delivery by utilising pre-built solutions, connectors, applications, and templates.

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Creatio Marketplace
  • Customisable process templates, dashboards and configuration elements
  • Pre-built connectors to integrate Creatio with third-party applications
  • Ready-to-use apps
  • Out-of-the-box industry-specific solutions

Single-Source Management Platform

Market, sell, and provide services with complete autonomy using a single system of CRM and BPMN technologies.

Sales Management Creatio
Accelerate the complete sales cycle — from lead to repeat sales

✓ Collaboration Tools
✓ Lead Management
✓Opportunity Management
✓ Field Sales Management
✓ Sales Forecasting     

and many more… 

Marketing Management Creatio
Orchestrate customer journeys and accelerate lead-to-revenue

✓ Segmentation
✓ Website Behaviour Tracking
✓ Trigger Campaigns
✓ Personalised e-mail Marketing
✓ Event Management   

and many more… 

Service Management Creatio
Manage customer experience via an intelligent full-cycle service management platform

✓ Omnichannel Communication
✓ Case Management
✓ Knowledge Base
✓ Chat Bot
✓ Productivity Management   

and many more… 

Interested in learning how Creatio can help your business?

Find out more about Creatio and its Capabilities